Michael Kolbenschlag

Phone: +49 (9 11) 5 97 96-125
Fax: +49 (9 11) 5 97 96-200

We provide consulting services including process analysis and optimization of your CRM and customer service processes:

Process consulting

  • Analysis of business processes and process reviews of existing workflows
  • Optimization and definition of target processes
  • Concept of strategies for process optimization and automation
  • SOA strategies and web services
  • Creation of rough and elaborate concepts
  • Definition of the technical specification
  • Technical documentation
  • Development of KPIs and controlling mechanisms


  • Implementation and operationalization of processes
  • Installation and rollout of Targenio
  • Test and performance optimization
  • Monitoring and operation
  • Consistent process integration
  • Data analysis and conversion 
  • Project planning, management and controlling of resources 
  • Roll-out / milestone planning

Maintenance and Support

Our maintenance and support services include the following:

  • Updates
    We provide software updates on a regular basis.
  • Bug fixing
    We support in case of bugs and system disfunctions and provide individual updates.
  • Phone support
    In case of questions, disturbances during the operating time our hotline provides support.


Training provides the foundation for a successful start of the future users working with Targenio. We provide the following training concepts:

  • Supervisor trainings
  • Train-the-Trainer courses
  • Online trainings