Contact
Michael Kolbenschlag

Phone: +49 (9 11) 5 97 96-125
Fax: +49 (9 11) 5 97 96-200
E-Mail

Multichannel-Unterstützung

Targenio integrates multiple channels such as telephone (CTI interface), letter, fax, web forms, social media and offers the option to import cases in an automated way in Targenio and to process them according to a defined workflow. 

Workflows for relevant CRM processes

Targenio implements all major CRM processes and workflows for marketing and customer service departments.

  • Marketing: campaigning, lead generation
  • Sales: oportunity management
  • Customer service: complaints, praises, claims, requests, ideas, quotes, customer contacts

The processes can be adapted to the individual requirements of different business units or regional neccessities by using the Targenio workflow engine.  Learn more >>