Contact
Michael Kolbenschlag

Phone: +49 (9 11) 5 97 96-125
Fax: +49 (9 11) 5 97 96-200
E-Mail

Targenio has a wide range of use: using it as a central multichannel customer management solution or as a call center application depends on our customers

  • Classification of customers and leads
  • Address management
  • Representation of customer relations
  • workflow based complaint management
  • Telemarketing/Call Center/Help Desk
  • Knowledge management
  • Complaint and reclamation management
  • Claim management
  • Quality management
  • Ideas management

Features for customer management and CRM

  • Multichannel support (CTI integration for telephone systems)
  • Social media integration
  • Support of multiple system languages
  • Address management
  • integrated and external document management (DMS)
  • Multitenancy
  • 360° customer view 
  • automated text recognition
  • Consistent customer history
  • Skill-based routing
  • personal to-do-lists
  • Knowledge management

Individualization and customizing options with Targenio

  • powerful workflow engine to build up specific workflows
  • Workflow designer/customizer for independent customizing of catalog data, workflows and rules
  • Integration of third-party systems

Features for appraisal and analytics

  • integrated reporting engine
  • Adhoc reporting and dashboards
  • Interfaces to external data warehouses (e.g. Cognos)