Targenio: sectors and clients

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Targenio supports the communication between business partners and customers of companies in all sectors. 
 
It was developed and improved for companies with:
  • Global brands and services
  • Multi-channel distribution and service organisations  
  • Heterogeneous and complex IT systems 
  • The processing of a high volume of contacts between customers and business partners (more than 1000 per week).

 

Targenio already works successfully in the following sectors:

Companies wordwide use Targenio to digitize processes. Our experts are familiar with the country specific conditions  from the United States of America to Switzerland and all around the world. 

Companies wordwide use Targenio

Our Targenio references:

 

Targenio customer: Austrain Airlines

Austrian Airlines​ is Austria’s largest carrier and operates a global route network of approximately 130 destinations, being particularly dense in Central and Eastern Europe with 37 destinations. Thanks to its favourable geographical location at the heart of Europe, the company’s hub at Vienna International Airport is the ideal gateway betw​een East and West. Austrian Airlines is part of the Lufthansa Group, Europe’s largest airline group, and a member of the Star Alliance, the first global alliance of international airlines. Austrian Airlines uses Targenio with an airline industry template for efficient processing of the entire customer feedback and compensation of passengers at three locations. For survey of customers the airline uses the integrated module NPS (Net Promoter Score) of Targenio.

 

 

Targenio customer:  Brussels

​​Brussels Airlines​​, member of Lufthansa Group and a Star Alliance member, is the Belgian airline that offers the widest choice of flights to and from the capital of Europe, Brussels Airport. The company has more than 3,500 employees and 49 aircraft operating some 300 flights daily, connecting the Capital of Europe to over 90 European and African destinations, as well as two destinations in the USA (New York JFK and Washington D.C.). Brussels Airlines is owned by SN Airholding and is backed up by more than 90 years of aviation experience. Brussels Airlines uses Targenio with an airline industry template for efficient processing of the entire customer feedback and compensation of passengers.

 


Targenio customer: Condor
Condor Flugdienst GmbH​ is the fourth largest German airline and has its headquarters in Frankfurt am Main. Condor uses Targenio to process complaints from customers concerning delays, flight cancellations or baggage damages.

Targenio customer: Deutsche Psot
 
Every year the press service Deutsche Post​ delivers approx. 1.7 billion press shipments (newspapers, magazines) for roughly 8,000 publishing houses to end customers/subscribers. The complaints of end customers are recorded with an intelligent algorithm, checked, processed and answered.
 
Targenio customer:  SEAT
Seat Deutschlan​d​ is the German importer for Seat vehicles. The company manages the sales and service of Seat motor cars and provides services for dealers in Germany. Seat Deutschland uses Targenio to process the requests of customers and dealers.
 
Targenio customer:  Skoda

 

Skoda Auto Deutschland​ is the German importer for Skoda vehicles. The company manages the sales and service of Skoda motor cars and provides services for dealers in Germany. Skoda Auto Deutschland also uses Targenio for the processing of requests from customers and dealers.

 

Targenio customer: SunExpress

 

SunExpress​ was founded in October 1989 as a subsidiary of the two industry leading airlines Turkish Airlines and Lufthansa. Today, SunExpress carries around seven million passengers per year. With around 3000 employees in Turkey and Germany SunExpress matters as a successful medium-sized airline with a strong track record of innovation and inter-cultural aspects. Besides scheduled flights, SunExpress relies on charter business and a close cooperation with renowned as well as individual smaller tour operators. SunExpress uses Targenio for efficient processing of the entire customer feedback and compensation of passengers as a managed service.​

 

Targenio customer: Swiss

Swiss International Air Lines (SWISS)​​ is the national airline of Switzerland, part of the Lufthansa Group and a member of the Star Alliance, the world's biggest airline network. It serves 102 destinations in 46 countries all over the world from Zurich and Geneva. With a fleet of 95 aircraft, SWISS transports in the region of 16 million passengers every year. As the national airline, SWISS stands for Switzerland's traditional values and is committed to the highest standards of product and service quality. SWISS uses Targenio with an airline industry template for efficient processing of the entire customer feedback and compensation of passengers.

 

Targenio customer: Thomas Cook AG
 
Thomas Cook AG​ is the second largest tour operator in Germany and offers package holidays around the world. The company uses Targenio to process complaints of customers. If there is a travel deficiency, the compensation to the travellers and the recourse proceedings of the responsible service providers in the destination areas is made using Targenio.
 
Targenio customer: TUI

TUI​ is the largest German tour operator. If, due to a travel deficiency, TUI pays compensation to a travelling guest, recourse is taken by TUI against the responsible service provider (hotel, airline or agency). Targenio is used to view the complete recourse process worldwide, from the creation of receivables including the invoicing and processing of objections up to transaction data records for the accounting.

 

 
 
Do you have questions regarding Targenio? 
Please contact or call Marcus König on (+49 [911] 59796152).
He will be happy to help you.
 
Learn more about Targenio:

 

Contact

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Marcus König

Partner

+49 911 5979 6152

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