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Operator responsibility in facility management



​The GEFMA 190 standard states that the management of operator responsibility is a fixed component of modern facility management. However, due to the high complexity and multitude of requirements, many companies feel overextended. There is frequently a lack of the necessary expertise or conceptual approach about what exactly needs to be done. Therefore Rödl & Partner has developed a master plan for operator responsibility. According to the proven plan-do-check-act principle operator duties are identified and systematically implemented and controlled. This makes operator responsibility tangible and manageable in a structured manner.

Our services for you:

  • Support for projects for the implementation of operator responsibility from coaching up to completion of the project
  • Consulting for the effective control of FM service providers
  • Auditing of existing FM contracts – comprehensively or discipline-specific
  • Preparation of a list of requirements (operator obligations and company obligations)
  • Mediation for disputes between the client and contractor regarding quality or scope of the agreed FM services
  • In-house training for responsible FM employees



Contact Person Picture

Henning Wündisch


+49 911 9193 3551
+49 911 9193 3588

Send inquiry

Contact Person Picture

Ulrich Glauche

Senior Associate

+49 911 9193 3557
+49 911 9193 3588

Send inquiry

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